Once your payment is approved, the product takes 10 to 12 business days to be processed for shipping. After your package has been shipped, we will send you an email containing shipping and tracking details. If there are any delays beyond the estimated delivery time, such as due to public holidays or natural disasters, you can contact us via email for a prompt update on your order.
We offer free shipping, but for urgent deliveries, we provide expedited shipping at a cost of $30. Expedited orders take 6 to 8 business days to process.
Shipping Access
We partner with trusted services such as DHL Express and FedEx Express. Once your product is dispatched, we will notify you via email with tracking and shipping details. If you’re unavailable to receive the package, you can arrange for a neighbor to collect it on your behalf or leave a note on your door indicating where the delivery should be left.
Important Delivery Guidelines
To ensure successful delivery, it is crucial that customers provide accurate shipping addresses and contact information. Please note, we do not ship to PO Boxes or APO/FPO addresses. For this reason, we require a complete physical or residential address. If you need to modify your shipping address after placing your order, you may directly contact DHL Express or FedEx Express for any changes.
What to Do If You Receive a Damaged Parcel
We prioritize customer satisfaction and take every possible step to ensure that you never receive a damaged parcel. However, if you do encounter this issue, you can contact us immediately via email at sales@thefamousjackets.co.uk. Our customer care team will guide you through the process, or you can refer to our return, refund, and exchange policies to find the best solution for you.
Please ensure that you reach out to us within 30 days of receiving your parcel. Unfortunately, we will not be able to address your issue after the 30-day period has passed. For more detailed information, kindly refer to our policy pages.
Order Confirmation
After placing an order with The Famous Jackets, you will receive an email confirmation along with a detailed receipt of your purchase. If you do not receive this notification, it may indicate an issue with your order submission, and the product will not be processed or shipped until the confirmation receipt is sent to you.